These terms and conditions outline the rules and regulations for the use of Pro Cleans Website, located at https://www.pro-cleans.com/.

By accepting a quote and making a booking, through phone, email, or the contact forms on our website, the customer acknowledges and agrees to be bound by the following terms and conditions of Pro Cleans.

Definitions

The following Definitions applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: 

“Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions.

 “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. 

Cleaner: means the individual or brand providing the cleaning service representing the Brand.

Service: refers to the professional cleaning service rendered 

Website: refers to our official website https://www.pro-cleans.com/.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Use Of the Website

Access: 

Your access to this website is granted under the conditions outlined in these Terms, and any booking you make must strictly adhere to these Terms.

Our rights:

(a) We reserve the right to modify or remove, either temporarily or permanently, this website (or any portion thereof), with or without prior notice to you. You acknowledge and agree that we shall not be held liable to you or any third party for any such modifications or withdrawals of the website.

(b) We may change these Terms periodically as described below. If you do not agree to the revised terms, you must discontinue using the website. By continuing to use the website, you will be deemed to have accepted the revised terms.

Booking Services

• When you place an order through our website, you affirm that you are legally capable of entering into binding contracts and that you are at least 18 years old.
• All bookings are subject to our acceptance, and we will notify you of this acceptance by sending an email on behalf of the chosen housekeeper to confirm the booking (referred to as the “Visit Confirmation”). The contracts between us and you, as well as between you and the housekeeper, will only be established upon our dispatch of the Visit Confirmation.

Services Price and Payment

• Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Visit Confirmation email.
• Every effort has been made on this Website to ensure that making a Booking is secure. We cannot be responsible for fraudulent use on our Website of a lost payment card.
• You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.
• You authorize us to seek pre-authorization of your payment card. You also authorize us to charge your payment card in full on the day of the scheduled Booking or after the scheduled Booking.
• If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a £10 administration fee and interest each month.

Booking Cancellation by US

• In the event of a violation of any of the terms outlined, your authorization to use the services and website will be automatically terminated.
• We retain the right to cancel any booking without prior notice or providing a reason.

Booking Cancellation by YOU

• You may Reschedule your Booking until 17:00 before the day booked for the service to be rendered
• Cancellations after 17:00 will attract additional fee
• If your Housekeeper is unable to gain entry, or render the service, the full booking price will be charged.

Third Party Links

The Website may contain links to third-party websites for your convenience. By using these links, you will be redirected away from the Website. We want to emphasize that we have not reviewed or evaluated these third-party websites, and we do not have control over their content or availability. Consequently, we cannot endorse or make any representations regarding these websites, the materials found on them, or the outcomes that may arise from using them. Should you choose to access any of the third-party websites linked to the Website, you assume all risks associated with such access.

Privacy

We process information according to our privacy policy

Cookies

We employ the use of cookies. By accessing Pro Cleans, you agreed to use cookies in agreement with the Pro Cleans Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Pro Cleans and/or its licensors own the intellectual property rights for all material on Pro Cleans. All intellectual property rights are reserved. You may access this from Pro Cleans for your own personal use subjected to restrictions set in these terms and conditions.

General

Intellectual Property and right to use

Unless otherwise stated, Pro Cleans and/or its licensors own the intellectual property rights for all material on Pro Cleans. All intellectual property rights are reserved. You may access this from Pro Cleans for your own personal use subjected to restrictions set in these terms and conditions.

• The content on the Website is protected by copyright and other intellectual property rights, either owned by us or our licensors. Unauthorized use of the Website, except for personal, non-commercial purposes, is prohibited.
• Without our prior written permission, you are not allowed to reproduce or store any part of the Website on another website or in any public or private electronic retrieval system.
• The material and content on the Website are intended for your personal, non-commercial use only. You may download such material and content onto a single computer hard drive for this purpose. Any other use of the material and content is strictly prohibited.
• You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of the material and content on the Website, and you agree not to assist or facilitate any third party in doing so.
• If you publish any content on our website, such as reviews, comments, ratings, profiles, or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free license to copy, modify, adapt, or display such content on our website.

Transfer of Rights

• The contract between you and us is binding on both parties and on our respective successors and assigns.
• You are not permitted to transfer, assign, charge, or otherwise dispose of the Contract, or any of your rights or obligations under it, without our prior written consent.
• We may transfer, assign, charge, subcontract, or otherwise dispose of the Contract, or any of our rights or obligations under it, at any time during the term of the Contract.

Right to amend and change these terms

We reserve the right to revise and modify these Terms periodically. The policies and Terms in effect at the time of booking our Services will apply to you. We recommend checking our website regularly for any updated versions.

Force Majeure and Unforeseen Circumstances

• We shall not be held liable or responsible for any failure to perform or delay in performing any of our obligations under a Contract that is caused by events beyond our reasonable control (“Force Majeure Event”).
• Force Majeure Event includes any act, event, non-happening, omission, or accident that is beyond our reasonable control. This includes, but is not limited to, the following: strikes, lockouts, or other industrial action; civil commotion; riot; invasion; terrorist attack or threat of terrorist attack; war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; the impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; the impossibility of the use of public or private telecommunications networks; acts, decrees, legislation, regulations, or restrictions of any government.
• Our performance under any Contract shall be considered suspended for the duration of the Force Majeure Event, and we shall be granted an extension of time to fulfill our obligations for the duration of that period. We will make reasonable efforts to bring the Force Majeure Event to a close or to find a solution that allows us to perform our obligations under the Contract despite the Force Majeure Event.

Client Responsibility

• It is mandatory for the client to thoroughly inspect the services performed by our company.
• If the client is dissatisfied with the services provided, it is the client’s responsibility to notify us within the prescribed 24-hour period. Failure to provide timely notification may require the client to present evidence justifying the delayed notification, and the company will determine the validity of the reasons provided.
• In the event of a complaint regarding unsatisfactory service, the client must allow our company to send back cleaners to rectify any issues. Failure to cooperate and permit our company to complete the necessary work may result in the client forfeiting the right to a refund.
• During the booking process for various cleaning services, the client is obligated to provide all required information, whether through phone or email. This includes personal and professional profiles, as well as payment details. Once we have received all necessary information, we will send an online confirmation communication to the client one day prior to the scheduled cleaning service. Please note that this exception is not applicable if the client cancels the service before the commencement of the cleaning operation.
• The client holds the responsibility to remove and safely store any fragile or breakable items before the cleaning service. Additionally, the client must provide access to hot water, electricity, and any other relevant household items necessary to facilitate the delivery of our cleaning services.

By acknowledging and complying with these client responsibilities, we can ensure a smooth and satisfactory experience for both parties involved. Should you have any questions or concerns, please do not hesitate to contact our team.

Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for  .