At Pro Cleans, accessible from https://www.pro-cleans.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Pro Cleans and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Pro Cleans. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

What is Personal data

“Personal data” refers to any information that relates to an identifiable or identified individual (you as a user). An identifiable individual is someone who can be directly or indirectly identified, such as by an identification number or specific factors related to their physical, physiological, mental, economic, cultural, or social identity.

We may process your personal data in the following situations:

• When you submit or make a booking through our website or by other direct means of contact.
• When you subscribe to our newsletter.
• When you complete a contact or enquiry form on our website.
• When you provide us with feedback via our website or other direct contact channels.
• When you respond to our marketing communications.
• When you correspond with us through telephone, post, or email. In such cases, we may keep a record of the correspondence and retain the personal data in accordance with the section on “Personal data which we handle” mentioned below.

Personal Data we Handle

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Personal Data we handle includes:

Home Address:

When you have placed an order for our service, we will directly collect and process your home address, as it is necessary for us to have access to the premises in order to carry out the cleaning. This processing is essential for fulfilling the contract between us, to which you are a party, and it also requires your consent. 

Email Address:

When you provide us with your email address, we will collect and process it for the purpose of communication and delivering relevant information regarding our services. The processing of your email address is based on our legitimate interest in maintaining contact with you and providing updates related to our offerings. We will retain your email address for as long as you remain subscribed to our mailing list or until you choose to unsubscribe. If you decide to unsubscribe, we will promptly remove your email address from our mailing list and cease any further communication, unless otherwise required by law.

Payment Details

When you provide us with your payment details, such as credit card information or bank account details, we will collect and process this data in order to facilitate payment for our services. The processing of your payment details is necessary for the performance of the contract between us, as it enables us to process and complete the financial transaction. We take appropriate measures to ensure the security and confidentiality of your payment information during transmission and storage. 

Log Files

Pro Cleans follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Pro Cleans uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Third Party Privacy Policies

Pro Cleans’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Pro Cleans does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.